Program Director

Location San Mateo, CA 94403
Date Posted September 17, 2020
Job ID 6828
Employment Type Direct Hire
Salary $85000

Scion Nonprofit Staffing ( has been engaged to lead a search for a new Program Director for our client, a well-known local nonprofit organization in San Mateo County.

The agency has over 40 years of experience in providing community-based support services for older adults with mental health, physical and developmental disabilities to assist them in achieving their goals to improve quality of life.

The Program Director primarily is responsible for the operation of a program, that provides rehabilitation services to severely mentally ill individuals who need support while they progress towards accomplishing their life goals. The duties of this role include but are not limited to: clinical oversight; quality assurance; and ensuring that the program achieves and maintains excellence and meets outcome objectives.

Essential Duties & Responsibilities


·Provide clinical leadership to the staff, assure excellence of the quality of care provided by the program, and ensure that the program is provided in accordance with the principles of social rehabilitation

·Recruit, hire, supervise, and evaluate staff in a timely manner and as necessary and ensure that all program staff members receive one-to-one supervision at least monthly in addition to written evaluations on an annual basis

·Develop and maintain productive working relationships with County staff and other system providers, and actively participate in meetings that affect the program

·Oversee the coordination and evaluation of all client referrals to the program and the management of admissions and discharges

·Oversee the development of client treatment plans and other charting documentation, including initial assessments, admission and discharge summaries, and progress notes

·Ensure that all staff members are trained relevant to the needs of their positions and those of regulatory and funding agencies

·Represent the Program and the agency as assigned to ensure a positive and caring public image, as well as appropriate visibility, and to reduce the stigma of mental illness

·Participate in Senior Leadership and Leadership Team meetings, including discussions regarding agency-wide program development and operation and emerging issues that may affect client care or the agency in general

·Model respectful, caring, tolerant, ethical, and empowering relationships with all individuals served and employed

·Assist in the development of the program budget

·Identify needs for new services and gaps in existing services, advocate for their development, and participate in the implementation of new services as assigned

·Participate in the activities of professional affiliation organizations, as assigned

·Actively nurture and advance the cooperative, harmonious and teamwork-oriented environment the agency strives to promote within the workplace; through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organization’s mission, philosophy, policies and procedures


·Ensure that medical record documentation meets the requirements of all applicable standards and regulations and that all records are properly maintained, stored, and kept confidential

·Ensure that client treatment and rehabilitation is coordinated among all those involved, including therapists, other providers, and family members

·Ensure that Case Managers and other staff members are properly scheduled to work so that all shifts are covered and client needs are met

·Ensure that medical record documentation in the program meets the requirements of all applicable standards and regulations and that all records are properly maintained, stored, and kept confidential

·Comply with all applicable laws, regulations, and the policies and procedures of the agency, participating in program reviews of regulatory entities when necessary

·Ensure that the Program office environment is clean, safe, attractive, and comfortable at all times

·Ensure that the Program’s vehicles are properly maintained and serviced and that staff members are properly trained and oriented to their use

·Participate in the emergency on-call rotation and provide ongoing on-call support to Case Managers in need of consultation while providing on-call response

·Monitor the monthly financial reports of the Program to assure that expenditures stay within budget and that revenues are properly expended

·Maintain and safeguard client monthly allowance accounts, petty cash funds and program funds

·Ensure compliance with all personnel policies and procedures and applicable laws and the timely and accurate completion of employee time sheets, payroll change forms, etc.

Qualifications, Skills & Abilities:

  • Must be passionate about our client's mission.
  • Master’s Degree and registered with California Board of Behavioral Sciences (BBS) as AMFT, ASW or APCC required. Licensed as LMFT, LCSW or LPCC with the CA BBS strongly preferred.
  • Minimum two years of demonstrated work experience providing services to SMI/DD preferred. Demonstrated experience in a program serving homeless individuals and individuals with co-occurring disorders strongly preferred.
  • Minimum one year demonstrated experience providing program management, staff supervision, and leading multidisciplinary teams in a mental health related field is strongly preferred.
  • Demonstrated knowledge of CARF accreditation process.
  • Knowledge and demonstrated ability to implement the following evidence-based models: Psychosocial Rehabilitation, ACT Model, Full Service Partnership, Harm Reduction, Housing First, and Motivational Interviewing preferred.                                     
  • Demonstrated experience effectively managing line-item operating budget strongly preferred.
  • Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with Human Service Information Systems strongly preferred. Experience managing web based time and attendance and staff training and development system strongly preferred.
  • Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times.
  • Must demonstrate acceptable level of maturity, good judgment, and emotional stability.
  • Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
  • Customer Service—manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
  • Oral and written communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. Completes written progress notes and other formal communications skillfully and professionally.
  • Quality management—looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
  • Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
  • Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Dependability—is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Safety and security—actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
  • Must be a dynamic self-starter with demonstrated ability to work independently on special projects.

Special Requirements:

  • Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and our client's practices.
  • This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements. 
  • Must be able to pass post offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.
  • A personal cell phone with reliable service and, if applicable, a data plan to use for business purposes.
  • May be required to obtain and maintain First Aid and CPR certification.

Compensation & Benefits

The opportunity to work for an organization with a phenomenal mission, positive team-oriented work environment and a competitive salary plus robust benefits package!

How to Apply

For immediate consideration, please submit your resume and cover letter here:

About Our Search Firm
Scion Nonprofit Staffing is an award-winning staffing firm. Over the past few years, our firm has had the pleasure of successfully assisting hundreds of local employers. No matter the requisition or size, our track record and recruitment process has made us one of the top recruitment firms on the West Coast. Additional information about our firm and success can also be found online at, or in the 2010-2020 Business Times list of top staffing firms.

Scion Staffing is an equal opportunity employer and service provider committed to not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief. We are committed to the principals of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent.

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