Housing Intake Specialist

Location San Francisco, CA 94117
Date Posted September 28, 2020
Job ID 6896
Employment Type Contract
Pay rate $26/hour

Scion Staffing, Inc. (, a full service national staffing firm has been engaged to conduct a search for a new Intake Specialist  for our client, a leading nonprofit in San Francisco, CA.

Position Overview

Intake specialist will support a campaign designed at ending family homelessness in San Francisco. The program works with other initiatives in the city to help prevent families from becoming homeless and helps those experiencing homelessness move as quickly as possible into permanent housing. The program assists families to secure permanent housing through housing search assistance, move-in financial assistance, eviction prevention, medium-term rent subsidies, and home-based case management.

The Intake Specialist is responsible for receiving program applications, logging them into the data base and providing applicants with prompt feedback, as well as information and referrals. The Intake Specialist conducts eligibility interviews, participant assessments and unit approval meetings. In collaboration with a program manager the Intake Specialist will determine applicant’s acceptance into the program and will set rental limits. The Intake Specialist will ensure that files are set-up accurately with all required documentation. The Intake Specialist will participate in transfer of care and exit planning meetings, as well as the outreach committee, and other committee and special projects as assigned.


Primary Duties and Responsibilities

  • Provide intake, assessment, counseling information and referral to 3 to 6 families per week. Provide in-office meetings, housing/tenant counseling, housing connection and community resource referrals for participants and occasional unit viewings. Case management services may include but are not limited to intake, assessment, development and implementation of service plans, referrals to community-based resources, housing and employment advocacy, designing and facilitating participant group workshops, advocacy and support for issues relating to mental and physical health and disabilities, domestic violence, substance abuse recovery, family reunification, child welfare advocacy, life skills training, and crisis intervention.
  • Maintain participant confidentiality and HIPAA requirements; maintain program standard of documentation of case management services; keep accurate records, files, correspondence, and statistics. Prepare reports and presentations as required.  Reinforce and follow appropriate boundaries with participants.
  • Participate in planning and coordination of fun yearly events for families, including a Holiday Party and Back to School Picnic.
  • Participate in various program meetings including case conference meetings and housing plan meetings in collaboration with other service providers.
  • Assess participants for strengths and barriers, including employment, behavioral health, criminal history, and substance use, and refer households to appropriate levels of housing and rental assistance. Ensure resources are used by eligible households who are homeless or at risk of homelessness.
  • Assist families and individuals to establish and meet housing goals and identify appropriate steps towards achieving goals, including modifying goals as needed, and evaluation of progress. Coordinate and collaborate effectively with other service providers as needed to assist participants to reach their goals.
  • Maintain precise and accurate documentation of case management services, including participant files and entries into participant databases.
  • Educate participants about budgeting and financial management practices, including support with taxes and local/federal Earned Income Tax Credit, banking and credit repair.
  • Coordinate with housing resources team to maintain positive relationships with landlords and property management companies serving low income families. Represent and promote Housing Solutions network of housing, rental assistance, and eviction prevention services throughout the community. Represent Hamilton Families in community and collaborative meetings as needed.
  • Promote values of self-sufficiency and empowerment throughout work with participants. Aid in the development of resource materials specific to neighborhoods/cities/counties where the families reside.
  • Work occasional evenings and weekends as needed for Housing Solutions programmatic activities.


Qualifications, Skills and Abilities

  • Bachelor’s degree in social work, psychology, or related field from an accredited college or university and a minimum of two years of experience providing support services to families and/or individuals in a human services setting, including one year experience providing case management OR a minimum of 5 years of experience performing case management duties in a health or human services field. Able and willing to work with diverse staff and participants.
  • Experience working with extremely low income families, youth, survivors of domestic violence, populations impacted by substance abuse, mental illness, and HIV/AIDS and other diverse communities; documenting participant services in paper files and online databases; and conducting outreach and presentations.
  • Excellent organizational skills and able to self-motivate; able to work under pressure, address multiple priorities and meet deadlines with a positive attitude and problem-solving approach.
  • Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.). Experience using databases a plus;
  • Familiarity with and commitment to principles and practices of housing first, participant-centered care, harm reduction, and safeguarding participant confidentiality.
  • Knowledge of community resources for families with very low incomes in the Bay Area, and knowledge and experience with housing laws a plus.
  • Bilingual proficiency preferred but not required.
  • Essential functions of the position may require use of a telephone, working at a standard computer terminal, and the ability to follow reasonable ergonomic recommendations, sit for long periods, stand, reach, bend, lift, and carry up to 40 pounds, and driving.
  • Criminal background check, fingerprint imaging, and tuberculosis (TB) clearance required post-offer.
  • Valid CADL and DMV report; able and willing to travel locally as needed required.



For immediate consideration, please submit your resume as a Word document (.doc or .docx) including compensation requirements via email to Devin at with the subject line: “Intake Specialist”. We look forward to reaching out to potential-match applicants.


Scion Staffing is an award winning staffing firm headquartered in San Francisco, CA. Over the past few years, our firm has had the pleasure of successfully assisting hundreds of local employers. No matter the requisition or size, our track record and recruitment prowess has made us one of the top recruitment firms in California. Additional information about our firm and success can also be found online at or in the 2010-2016 Business Times list of top staffing firms.

Scion Staffing is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief. We are committed to the principals of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applications with arrest and conviction records.

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