Job

Case Manager

Location San Francisco, CA 94102
Date Posted March 23, 2021
Job ID 7078
Employment Type Contract To Hire
Pay rate $22/hour

Scion Nonprofit Staffing (www.scionnonprofitstaffing.com) has been engaged to conduct a search for a Case Manager on behalf of our client, a well-known non-profit organization in San Francisco, CA.

OVERVIEW
The Case Manager is responsible for providing support services to formerly homeless single adults in accordance with the organization’s mission, core values, and customer service philosophy. This position helps to support tenant stability and well-being by providing compassionate services using harm reduction, motivational interviewing, and other best practice techniques.

PRIMARY DUTIES & RESPONSIBILITIES

  • Manage a caseload of formerly homeless single adults, many of whom have mental health disabilities, substance abuse issues and/or medical issues
  • Conduct outreach visits immediately upon entry to the hotel, in the months following entry, and whenever else needed
  • Conduct initial and ongoing needs assessment and follow-up visits and provide a full range of case management services to tenants with the client-driven goals of housing retention and life quality improvement
  • Support tenants in retaining housing through building rapport, frequent engagement and effective intervention strategies
  • Aid tenants in establishing and maintaining appropriate benefits and making monthly or bi-monthly rent payments
  • Assist tenants with unit habitability issues and regularly accompany hotel managers on monthly pest control and unit inspection visits
  • Refer employable tenants to appropriate job placement programs as needed
  • Build an active tenant community and environment of support by hosting regular community events, tenant groups and social activities; collaborate with Case Managers, Property Management staff, and tenants to maintain comprehensive community events programs
  • Based on client need, refer tenants to appropriate services and support tenants in successful follow-through in connecting to those services
  • Participate in and support engaging tenants in agency-wide initiatives, such as annual low-cost energy program recertification or annual income recertification
  • Provide support to hotel staff and tenants on monthly check disbursement day
  • Maintain current and thorough documentation and database records of tenant contact and services provided. Maintain all tenant case management files, including file creation, ongoing maintenance of files and archival of files
  • Respond to tenant-related crises, including providing de-escalation intervention and support to highly agitated tenants
  • Collaborate with the organization’s departments and outside providers to support and advocate for tenants
  • Report all suspected and known incidents of abuse and/or neglect to support and appropriate entities when necessary
  • Respond to all phone messages, tenant/client requests, staff requests and emails  as appropriate and in a timely manner
  • Maintain confidentiality of tenant/client records and concerns
  • Attend all meetings as scheduled and participate in meetings as requested

QUALIFICATIONS

  • Must have a minimum of 1 year of experience working with diverse, low-income, homeless or formerly homeless population
  • Case management and/or outreach experience preferred
  • Knowledge of San Francisco resources for homeless and formerly homeless individuals, and must have the ability to refer tenants to appropriate resources preferred
  • Must have the ability to establish and maintain organized case files for caseload of 25-40 tenants
  • Must have the ability to complete paperwork accurately and write business correspondence
  • Must have demonstrated problem-solving skills
  • Must have a strong working knowledge of mental health and substance abuse issues
  • Must have an understanding of the harm reduction model in a supportive housing context
  • Must have an ability to read, understand and apply language from manuals, policies, technical procedures and instructions
  • Must have demonstrated customer service skills
  • Must be able to read, communicate orally and write English
  • Must be able to handle multiple tasks simultaneously in a fast-paced environment with excellent attention to detail
  • Proficiency with Microsoft Office Suite
  • Must have experience working within databases and have excellent data entry skills
  • Must pass all post-contingency offer background checks, reference checks and TB screening clearances
  • Experience working in a non-profit or public sector strongly preferred
  • Some group facilitation experience preferred
  • Bilingual (English/Spanish) preferred

REQUIRED BEHAVIORAL SKILLS & ABILITIES

  • Demonstrates professional behavior that is consistent with the organization’s mission, core values and customer service philosophy
  • Adapts well to change and remains professional, respectful and composed at all times
  • Must be honest, dependable and accountable
  • Establishes and maintains effective and appropriate relationships and boundaries, and communicates with clients, co-workers, supervisors and external parties in a manner that fosters respect and trust
  • Exercises good judgement in using and/or keeping information regarding clients and co-workers, and adheres to the organization’s confidentiality policy
  • Works well independently, collaboratively and as a team member
  • Follows instructions completely and asks for help and/or guidance from supervisors when needed
  • Has good time management skills and is punctual to work meetings and events
  • Refrains from actions that may result in conflict or may be determined as aggressive, threatening or violent
  • Takes pride in work and performs all assigned duties diligently, efficiently and effectively

COMPENSATION:

This position offers a competitive hourly pay rate of $22/hr. 
Health, vision and other benefits after 30 days of employment!

TO APPLY

For immediate consideration, please submit your resume in Word or Pdf format via https://www.scionstaffing.com/job/7078

ABOUT OUR FIRM
Scion Staffing is a national award winning staffing firm. Over the past few years, our firm has had the pleasure of successfully assisting hundreds of local employers. No matter the requisition or size, our track record and recruitment prowess has made us one of the top recruitment firms in California. Additional information about our firm and success can also be found online at www.scionstaffing.comor in the 2010-2019 Business Times list of top staffing firms.

Scion Staffing is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief. We are committed to the principals of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applications with arrest and conviction records.

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