Job

Trilingual Resident Service Coordinator

Location Oakland, CA 94612
Date Posted May 03, 2021
Job ID 7564
Employment Type Contract
Pay rate $24/hour

Scion Staffing (www.scionstaffing.com) has been engaged to conduct the search for a Multilingual Resident Service Coordinator on behalf of our client, a well-known Nonprofit Organization based in Oakland, CA.

The Resident Service Coordinator will provide administrative and clerical assistance, as well as service support, to residents at the organization's largest property. In addition to being fluent in English, Cantonese, and Mandarin, ideal prospects will have excellent interpersonal skills along with a demonstrated ability to listen effectively and address resident concerns in a prompt, empathetic manner. This position also necessitates being comfortable working in diverse, low-income communities in order to build positive rapport with residents. 

RESPONSIBILITIES:

  • Connect with residents and notate concerns
  • Field inbound inquiries and provide answers promptly or direct to the appropriate contacts
  • Identify emergency situations and respond by communicating immediately with management
  • Establish positive rapport and working relationships with local organizations to facilitate engagement among residents
  • Mediate conflicts between residents as needed
  • Input and review correspondence and resident information within database to ensure the completeness, accuracy, timeliness, and overall integrity of sensitive, sometimes confidential, data
  • Provide progress reports to management as requested
  • Handle social service issues, ensuring the highest standard of customer service delivery at all times
  • Assist with resident activities and events to include room set up and breakdown
  • Attend biweekly meetings with Property Management to plan events, discuss potential solutions to tenant issues, and review any developments relevant to the property and its residents
  • Perform ad hoc administrative duties as needed

QUALIFICATIONS:

  • Must have written and verbal fluency in Cantonese, Mandarin, and English
  • Strong preference for 1-2 years of property-based social services experience
  • Ability to work directly with diverse, low-income populations and relate to people of various socioeconomic and ethnic backgrounds preferred
  • Must be self-motivated, disciplined, and committed to assisting underserved populations with limited English proficiency
  • Familiarity with Microsoft Office suite and Salesforce is a plus
  • High School Diploma

COMPENSATION:
Total compensation is dependent upon experience but ranges up to $22.65 per hour and includes an excellent work environment!

HOW TO APPLY:

For immediate consideration, please submit your resume and cover letter here: https://www.scionstaffing.com/job/7564. We look forward to contacting potential-match applicants.

ABOUT OUR SEARCH FIRM:

Scion Staffing is a national award winning staffing firm. Over the past few years, our firm has had the pleasure of successfully assisting hundreds of local employers. No matter the requisition or size, our track record and recruitment process has made us one of the top recruitment firms in California. Additional information about our firm and success can also be found online at www.scionstaffing.com or in the 2010-2019 Business Times list of top staffing firms.

Scion Staffing is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent.

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