Job

Customer Experience, Systems and Processes Manager

Location West Conshohocken, PA 19428
Date Posted November 15, 2021
Job ID 7851
Employment Type Contract
Scion Staffing has been engaged to conduct an immediate search for an experienced Customer Experience Process Manager for our client, an innovative industry leader focused on providing efficient outcomes and processes for customers facing design and engineering challenges within the chemical manufacturing industry. This position is based out of West Conshohocken, PA, and offers remote work. If you have extensive experience in change management, process implementation and customer experience expertise we would love to hear from you!
 
SUMMARY:
The Customer Experience Process Manager will be responsible for creating and implementing streamlined processes to improve the customer experience and establish digital interaction with customers.
 
RESPONSIBILITIES:
  • Establish workflows driving processes and systems efficiently for customer experience.
  • Collaborate with internal functions and stakeholders to establish key SLA’s focused on customer expectations.
  • Align E-commerce platform with internal processes.
  • Data collection and analysis to improve customer experience.
  • Manage front end of the business and monitor sales.
  • Create compelling business cases for system improvements.
 
QUALIFICATIONS
  • You hold a degree in Business Administration, or relevant fields.
  • You come with extensive experience in Customer Experience management.
  • Experience with CRM and ERP systems.
  • Excellent leadership experience and direct management of people.
  • Direct experience in change management.
  • Excellent verbal and written communication, and negotiation skills.
 
COMPENSATION AND BENEFITS
This career opportunity offers the opportunity to work at an innovative company and provides a starting hourly pay of $58/hr. DOE, plus medical health, dental, vision benefits, sick time, 401K plan and more! This is a wonderful opportunity to gain valuable experience in an exciting industry and work apart of a driven team!
 
HOW TO APPLY:
For immediate consideration, please submit your resume and more information about your candidacy and interest. Apply today!
 
ABOUT OUR SEARCH FIRM:
Scion Staffing is a national award-winning staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals with amazing career opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire recruiting, interim leadership placement and temporary professional staffing. Our track record and recruitment process has made us one of the top recruitment firms in the nation.
 
We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about us can also be found at www.scionstaffing.com. Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We believe in following best practices and considering all qualified applicants that apply with us.
 

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